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Krish N Help needed in parsing email with whitespaces to create cases through Email services
I'm having trouble processing incoming email to create cases. We have a same template format of incoming emails. I'm using substring to parse the data and create a case record. However, I'm unable to parse the data. I had no trouble creating cases for other template (other vendor) by using substrings. But for that, incoming email template looks like this (this is only certain section of the email):
Location: TEST #23880 @ SAMPLE#990
Street Address: 1111 Street, Test city, MI 48211
Point of Contact: Manager
For ex: To grab location from the email, I use:
Location: TEST #23880 @ SAMPLE#990
Street Address: 1111 Street, Test city, MI 48211
Point of Contact: Manager
For ex: To grab location from the email, I use:
String locationFinal = email.plainTextBody.substringBetween('Location: ', 'Street Address: '); // working fine
For the above template email, I can easily parse using the substrings. How do I parse for the below email template. I think the reason is because of the white space between the location and it's value 'TEST #23880 @ SAMPLE#990'. When I test it by getting rid of the white space it's creating cases. I tried using trim() and deletewhitespace() but nothing works. I'm getting null in the debug log. How do I make it work out with the presence of whitespaces?
Service Call Notification
Test Facility Services
Assignment Information:
Call/Action #10935174 / 1 (Include this # on Invoice)
Call/Action Type/Status Repair Service/SITE VISIT FIELD REPAIR/Received
Service Center 021 - Central 1
Attention TEST SAMPLE
Location TEST#23880 @ SAMPLE#990
Street Address 1111 Test Lane; Ft. Wayne, IN 46110
Point of Contact Manager
Billing Address Test Street, Test city, IN 46500
Billing Phone 317-222-1111
Service Call Details:
Severity HIGH
Service Product Repair
Product PREP EQUIPMENT
Symptom Some problem
Notes Test machine is not working, requires attention.
Krish NAny help guys?