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Puja Gupta 18Puja Gupta 18 

how to calculate case age using business hours

Hello 

Please let me know how can calculate case age from business hours and want to exclude weekdays? 

Age should be calculate when case is open also and till case close it shoulb be calculated.

 

Khan AnasKhan Anas (Salesforce Developers) 
Hi Puja,

Greetings to you!

Please refer to the below links which might help you with the above requirement.

https://help.salesforce.com/articleView?id=000089863&type=1

https://blog.ijasoneverett.com/2017/09/salesforce-formula-for-calculating-case-age-in-hours-excluding-weekends/

https://success.salesforce.com/answers?id=9063A0000019Z4KQAU


I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future.

Thanks and Regards,
Khan Anas