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Rakesh keerthi 9
Unable to transfer chat from Einstein bot to a live agent
I've created a basic chat bot in salesforce and have a transfer to Agent option in it. Here my bot is working fine for all the conversation. but when I click on Transfer to Agent it gives me a message as no Agents are available.
I've created another live agent (the regular one, not a bot), and when I start it, it shows me the option to chat with expert, and on my console, I get a popup saying that there is a chat request.
Here are the screenshots of the same.
please let me know on where I might be going wrong and how can I fix this.
Thanks
I've created another live agent (the regular one, not a bot), and when I start it, it shows me the option to chat with expert, and on my console, I get a popup saying that there is a chat request.
Here are the screenshots of the same.
please let me know on where I might be going wrong and how can I fix this.
Thanks
Check if your bot is activated usually you see a message that agents are not available when your bot is deactivated.
I would also suggest you refer trailhead project on this which has the steps to create Einstein bot.
https://trailhead.salesforce.com/content/learn/projects/build-an-einstein-bot/add-prebuilt-dialogs-and-customize-the-options-menu
Please mark it as solved if my reply was helpful. It will make it available for other as the proper solution.
Best Regards
Sandhya
All Answers
Check if your bot is activated usually you see a message that agents are not available when your bot is deactivated.
I would also suggest you refer trailhead project on this which has the steps to create Einstein bot.
https://trailhead.salesforce.com/content/learn/projects/build-an-einstein-bot/add-prebuilt-dialogs-and-customize-the-options-menu
Please mark it as solved if my reply was helpful. It will make it available for other as the proper solution.
Best Regards
Sandhya
Can we goto 'transfer to an agent' dialog after entering 'Agent' and by clicking enter.?
Thanks.
make sure that the user has chat user permission.