function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Ryan Marquardt 24Ryan Marquardt 24 

Allow inline images in email

There's supposedly an idea that went live with Winter 2019 - however I'm really struggling to figure out where this feature is added. Is it even available for 'Classic Email Templates'?
https://success.salesforce.com/ideaView?id=08730000000kvSTAAY

All of our templates that use 'external images' as Documents come across as broken links when rendered in Outlook - because they are getting blocked by our email client.

However if we can transistion to adding inline images in our templates, maybe this could solve our problem? Is there a video or tutorial as to what this solves and how it works?
Ryan Marquardt 24Ryan Marquardt 24
Actually I'm not even sure this works like I had hoped. From what I'm seeing - rich text w/ images is not available on the Classic "Send an Email" screen nor is it available via "Classic Email Templates'.

The only place I see it possibly available is on the Lightning Activity Email dialog and images are still not "inline" as they are still blocked by Outlook 2016's settings. Is this really what they are talking about below? Because it's not working...

User-added image