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Nasir Siddiqui
Users not able to see other records in reports
No data generated in Contact and Account reports.
The user who has created the report in 3 level down the hirarchy from my role.
However if I can indidually search the records from contacts and accounts screen that is generated from the report by that user.
The user who has created the report in 3 level down the hirarchy from my role.
However if I can indidually search the records from contacts and accounts screen that is generated from the report by that user.
Updating the locale has sorted this issue somehow,
Hope it helps someone.
Thanks,
Nasir
All Answers
I trust you are doing very well.
Please check the OWD for the object that the report is created for. If it's Private, then the user can only see records that he/she owns or the records for owners below him/her in the role hierarchy.
In Private mode, the Owner, and anyone above them in the Role Hierarchy will have access, everyone else will not -- except when granted access through Sharing Rules.
You will either have to open up access via Sharing Rules or change OWD to Public Read Only or give View All permission to this user for this particular object on their profile or via a Permission set.
Reference:
https://success.salesforce.com/answers?id=90630000000h3f1AAA
https://success.salesforce.com/answers?id=90630000000ZbXVAA0
Please refer to the below link with a similar discussion which might help you further with the above issue.
https://developer.salesforce.com/forums/?id=906F0000000D6OdIAK
https://salesforce.stackexchange.com/questions/113117/custom-report-not-showing-records-visible-to-users
I hope it helps you.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future.
Thanks and Regards,
Khan Anas
Hi @Khan Anas,
Thanks for your reply. I am still struugling to get this resolved.
There are two users who are assgined the same profile and same role.
One user can generate the data in the report other one cannot. The user who is not able to generate the data is the contact owner of the record so have full access to that contact.
Both are users are part of the same public group as well. Can you please advise what else i can investigate?
Thanks,
Nasir
Updating the locale has sorted this issue somehow,
Hope it helps someone.
Thanks,
Nasir