Apex Code Development You need to sign in to do that
Don't have an account?
Anant Agarwal 15 Service Cloud - Accessing Omni Channel status in OpenCTI Soft Phone
Hi All,
I am trying to access the omnichannel status in the softphone that is using the open CTI API.
I am using the custom Lightning application that is being referred in the call center configuration. Since Salesforce opens the softphone in the iframe in actual DOM, it seems due to the lightning it is not able to access the omnichannel status using the javascript toolkit.
If anyone has implemented the same, please help with the solution.
I am trying to access the omnichannel status in the softphone that is using the open CTI API.
I am using the custom Lightning application that is being referred in the call center configuration. Since Salesforce opens the softphone in the iframe in actual DOM, it seems due to the lightning it is not able to access the omnichannel status using the javascript toolkit.
If anyone has implemented the same, please help with the solution.
I have the same issue. Have you solved it?