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Glenn Nyhan 54
Choose to Send Email Between Two Email Fields if Only One is Populated
Here is the issue I'm hoping to get help with. We have records that are populated by our event registration system. Sometimes the email for the registrant is populated sometimes its not (this is an issue the software maker is going to fix). But for now I have moved the Contact email field over to the Opporunity record. We almost always have the contact email, but not always. I am trying to set up a way for Salesforce to choose the populated email field and use that to send the email. Is there a way to set this up so the system will choose to only use the populated email field to send the confirmation email? I tried Process Builder and it sort of worked, but if it turns out both fields are populated it sends two emails. Not a great solution.
Raj Vakati
You can able to do it with the trigger