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Yehiel Zafrany 7 Users logged in with mobile SDK, must login again frequently
We have multiple users that must login again even if they have a valid refesh token in salesforce.
The token was not revoked.
Why do they have to login again ?
How can we investigate to figure out what is the reason for this ?
The token was not revoked.
Why do they have to login again ?
How can we investigate to figure out what is the reason for this ?
Can you provide any more info on what is happening in your case? Are you using ios or android? I use the mobile sdk on android without this issue.
Suggest checking your connected app settings for Session policies and Oauth as a starting point. Note that even if your app doesnt set Session policies your org may enforce them.
"Session Timeout Value—Specifies when access tokens expire to end a user’s connected app session. You can control how long a user’s session lasts by setting the timeout value for the connected app, user profile, or org’s session settings (in that order). If you don’t set a value or None is selected (the default), Salesforce uses the timeout value in the user’s profile. If the profile doesn’t specify a timeout value, Salesforce uses the timeout value in the org’s Session Settings."
See https://help.salesforce.com/articleView?id=connected_app_manage_edit.htm&type=0&language=en_US and https://help.salesforce.com/articleView?id=admin_sessions.htm&type=0
We use IOS.
We have checked the session settings for the connected app, we have the following:
It happens on random profiles/users, we couldn't identify an identical behavior based on a specific criteria...