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Brianna Bollettieri Action Items - Auto Update
For action items I would like the record owner to be notified when they have an action item with a past due date and they have not checked it off as complete. However I want them to have the ability to respond to the email with either "Complete" or "Approved" which will then update the completed checkbox to being checked. Or if it still hasn't been completed they can respond "Rejected" or "Incomplete" which will then extend the due date another week from the current. I'm not sure if this is possible, but any assistance would be great. Thanks!