You need to sign in to do that
Don't have an account?
Kris Ryan
Trailhead project: Build a Community with Knowledge and Chat, Enable and Configure Lightning Knowledge issue
Hi,
I am having trouble with the Trailhead project Build a Community with Knowledge and Chat, specfically the Enable and Configure Lightning Knowledge. The badge says to create a Knowledge Record Type of 'FAQ'. I do not see anywhere, where you can create a Record Type for the Knowledge Object.
There are Knowledge Article types, which have the fields that are displayed in the example. But there is no way to create a Record Type for them.
I can create Record Types for the Linked Articles, which I did, but when I verify this step, the error message comes back and says:
Challenge Not yet complete... here's what's wrong:
Could not find a Knowledge recordtype named 'FAQ'.
Am I doing this correctly or are there issues with this Trail due to Summer '17? It's a brand new badge, so it must be me.
Thanks!
I am having trouble with the Trailhead project Build a Community with Knowledge and Chat, specfically the Enable and Configure Lightning Knowledge. The badge says to create a Knowledge Record Type of 'FAQ'. I do not see anywhere, where you can create a Record Type for the Knowledge Object.
There are Knowledge Article types, which have the fields that are displayed in the example. But there is no way to create a Record Type for them.
I can create Record Types for the Linked Articles, which I did, but when I verify this step, the error message comes back and says:
Challenge Not yet complete... here's what's wrong:
Could not find a Knowledge recordtype named 'FAQ'.
Am I doing this correctly or are there issues with this Trail due to Summer '17? It's a brand new badge, so it must be me.
Thanks!
We have record types for KB in lightning, So please switch to lightning and give it a try.
Please mark as best answer, If the above helps ..!!
All Answers
We have record types for KB in lightning, So please switch to lightning and give it a try.
Please mark as best answer, If the above helps ..!!
This no longer works. Perhaps a change in Summer'17? The problem is that the "knowledge object" is now called "Article", not "Knowledge".
I managed to get around the problem by renaming the object, verifying the challenge, then changing the name back again:
1. In your trailhead practise org: Setup > Quick Find > Knowledge > Knowledge Object Setup
2. Knowledge Base Detail > Edit
3. Object Name: Knowledge
4. Save
5. In Trailhead: Verify Challenge ... it should be successful
6. Back to Knowledge Object Setup > Knowledge Base Detail > Edit
7. Object Name: Article
8. Save
Whew!
I am stuck with the same.. but these two options no longer work...
Error: Could not find the three specified Knowledge articles. Ensure that you have created them.
When I change the Object Name to Article Trailhead can't find the previous FAQ..
So I Suppose this is not a mistake with the Object Name but With the Article (since FAQ are with Name Knowledge fine)
I opted for continuing the challenge but not getting points and a badge... :-(
Thanks
Blanka
In add branding & components to the community, object type: case is not available to select for adding to navigation menu.
Please help me in proceeding further with the project.