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Simran Singh 22Simran Singh 22 

purpose of contact field on new Case page in Napili community in salesforce

purpose of contact field on new Case page in Napili community in salesforce
GauravGargGauravGarg

Hi Simran,

Cases and Contacts are a part of Service cloud. 
So every case is filled via Customer (Contact) which will be taken care by internal team (Case Executive / Employees).

So to identify which Customer has filed a case to the community, contact field is available (pre-populated sometimes) on community. 

Hope this helps!!!

Thanks,

Gaurav