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Brandon Bridges 16 Live Agent users miss 15 chats
We have been having an issue where a consultant will fail to log out and ends up missing a number of chats, which hurts our reporting.
Is there a feature whereby if someone misses more than two chats, for example, they are automatically put into an inactive state?
Is there a feature whereby if someone misses more than two chats, for example, they are automatically put into an inactive state?