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Sales Development enhanced email
Hi everyone !
We are currently using Lightning Experience and Enhanced Email was already enabled. The problem is that the option is not working and emails are still considered as a task and when i click on an email in the activity history of an opportunity for example is send me directly to a task whose type is email. But i would like to really benefit from enhanced email which considers email message as an object itself whose page layout is different from a task and really interest us, as for example the google Docs and attachment related list which should come by default.
Could you help me ? Does someone know what is going wrong ?
I should also add that :
- the Related To field in email message is created and its content seems to be goo
- the Parent Case fields was automatically removed from the page layout
That's why i do not know where the problem is.
I notice all this since on my sandbox the option enhanced email works perfectly but not on my production salesforce.
Thank you !! Have a nice day !!
We are currently using Lightning Experience and Enhanced Email was already enabled. The problem is that the option is not working and emails are still considered as a task and when i click on an email in the activity history of an opportunity for example is send me directly to a task whose type is email. But i would like to really benefit from enhanced email which considers email message as an object itself whose page layout is different from a task and really interest us, as for example the google Docs and attachment related list which should come by default.
Could you help me ? Does someone know what is going wrong ?
I should also add that :
- the Related To field in email message is created and its content seems to be goo
- the Parent Case fields was automatically removed from the page layout
That's why i do not know where the problem is.
I notice all this since on my sandbox the option enhanced email works perfectly but not on my production salesforce.
Thank you !! Have a nice day !!
Please see 'Open Activities' and 'Activity History' related lists in Lightning to learn more
Let me know if it makes any difference