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Email to Case Notification
Hello,
We have email to case working well but we don't know when a new case comes in. We have tried using the "notify owner of new case" check box and using queues etc to no avail. Any ideas? We are on professional.
We have email to case working well but we don't know when a new case comes in. We have tried using the "notify owner of new case" check box and using queues etc to no avail. Any ideas? We are on professional.
Hi Bryn,
Please create a workflow rule, that will evaluate whenever the new case comes in and throw the email to case owners.
Hope this helps, let me know if you have some questions on it.
Thanks,
Gaurav
Skype: gaurav62990