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Elavarasi VElavarasi V 

HTML Email status Tracking


 I have enabled email tracking.After sending the html email to a particular contact email the "Date Sent" has been updated .After opening the mail first time the fields "Date Opened,# Times Opened,Last Opened" are updated.Again i opened the mail after some time,the last opened is not updated.
could you please clear this?User-added image
GauravGargGauravGarg

Hi Ela,
Please refer below link, this might provide some idea how Salesforce work on email tracking:

https://help.salesforce.com/articleView?id=000006731&language=en_US&type=1

Thanks,

Gaurav

NagendraNagendra (Salesforce Developers) 
Hi Elavarasi,

May I suggest you please check with below links which might guide you a step forward in the right direction. Hope this helps.

Thanks,
Nagendra