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Elavarasi V
I have enabled email tracking.After sending the html email to a particular contact email the "Date Sent" has been updated .After opening the mail first time the fields "Date Opened,# Times Opened,Last Opened" are updated.Again i opened the mail after some time,the last opened is not updated.
could you please clear this?
HTML Email status Tracking
I have enabled email tracking.After sending the html email to a particular contact email the "Date Sent" has been updated .After opening the mail first time the fields "Date Opened,# Times Opened,Last Opened" are updated.Again i opened the mail after some time,the last opened is not updated.
could you please clear this?
Hi Ela,
Please refer below link, this might provide some idea how Salesforce work on email tracking:
https://help.salesforce.com/articleView?id=000006731&language=en_US&type=1
Thanks,
Gaurav
May I suggest you please check with below links which might guide you a step forward in the right direction.
- https://success.salesforce.com/answers?id=9063A000000ZlfUQAS
- https://help.salesforce.com/articleView?id=000006731&language=en_US&type=1
Hope this helps.Thanks,
Nagendra