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Akshay_A how to add data to a custom field in case object in live agent app when agent hits the save button?
Hi,
I have a custom field in the case object and Iam opening a new case tab as soon as the Live agent chat starts and now I want to insert some data (I have on the controller) in that custom field when agent saves the new case. Please tell me how can I achieve this.
Please dont suggest pre-chat as I dont have any data initially I am getting data in between a chat session from API
Any help will be appreciated, Thanks.
I have a custom field in the case object and Iam opening a new case tab as soon as the Live agent chat starts and now I want to insert some data (I have on the controller) in that custom field when agent saves the new case. Please tell me how can I achieve this.
Please dont suggest pre-chat as I dont have any data initially I am getting data in between a chat session from API
Any help will be appreciated, Thanks.
May I suggest you please refer the below link for reference.
- https://developer.salesforce.com/forums/?id=906F0000000BCRMIA4
- https://success.salesforce.com/answers?id=9063A000000iSjPQAU
I hope it will be helpful.Please mark it as best answer if the information is informative.
Thanks
Rahul Kumar