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Doug Bennett 4
Process Builder will not fire when parent Case is closed
Email message is my object in the PB and I'm trying to fire the event with this formula, ISPICKVAL([EmailMessage].Parent.Status , 'Closed'). Basically, when the parent case is closed, I want the PB to fire. Nothing is working. It's my understanding that PB can do this?
Are you firing any email on closed Case? If your process should fire on the Closed case, what I can suggest to just move your process to case object .