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Laura LogiudiceLaura Logiudice 

"unmanaged package" access

I'm trying to complete the Lightning App Builder Trail, Work with Custom Lightning Components module, and need to download the unmanaged package to complete the hands-on-challenge but I keep getting an insufficient privilages error as per below:

This app can't be installed.
There are problems that prevent this package from being installed.
Insufficient PrivilegesYou do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.
DeepthiDeepthi (Salesforce Developers) 

Hi Laura,

If you are working on the challenges using a Trailhead playground, then make sure that you have reset the password for the trailhead playground and then open in incognito window for installation. Please refer the below article for more details: https://force.desk.com/customer/en/portal/articles/2710899-installing-a-package-or-app-to-complete-a-trailhead-challenge?b_id=13478 


Hope this helps you!

Laura LogiudiceLaura Logiudice
I have followed all the instructions but I still get the following message when trying to install the unmanaged package: [image: Inline image 1] LAURA LOGIUDICE Director, Renewals Mobile: 647.220.4980 Fax: 1.855.240.0630