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Jim Parker 7
Case Feed Email Alert
Hello - trying to send out an email to the case creator anytime someone adds a "post" to a case on the feed view. I am however struggling. I am trying to send out an email based on an email template that already exists. Few issues that I am having - what object should I set the trigger on (FeedItem?), how do I limit the trigger to only be "posts" on Cases, how do I extract the message out of the post, how do I send an email based on an email template, and how do I include the post text in the email template? Gave it a start but got lost... Any coding help would be greatly appreciated.
trigger FeedItemAddedCase on FeedItem (after insert) { Set<ID> feedIds = new Set<ID>(); for (FeedItem n:Trigger.new){ feedIds.add(n.parentID); } List<Case> caseList = new List<Case>([Select id, CaseNumber, Subject, Case_Creator_Employee_Email__c from Case where ID in:feedIds limit 1]); EmailTemplate templateId = [Select id from EmailTemplate where name = 'Case Note Alert - Internal']; for(Case c:caseList){ Messaging.reserveSingleEmailCapacity(1); Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage(); String[] toAddresses; toAddresses = new String [] {c.Case_Creator_Employee_Email__c}; mail.setToAddresses(toAddresses); mail.setReplyTo('supportresponse@test.com'); mail.setSenderDisplayName('Test Bank'); mail.setSubject('' + case.Id); Messaging.sendEmail(new Messaging.Email[] { mail } , true); } }
Try with the below code
Let me know if this helps you.
Thanks,
Sukanya Banekar