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Sravanthi GSravanthi G 

how to visible that mass mail merge in tools for contact in salesforce

how to visible that mass mail merge in tools   for contact  tab in salesforce
NagendraNagendra (Salesforce Developers) 
Hi Sravanthi,

May I suggest you please check with below blog post which has step by step explanation on using and enabling mass mail merge. Please let us know if this helps.

Mark this as solved if it's resolved so that it gets removed from the unanswered queue which results in helping others who are encountering a similar issue.

Thanks,
Nagendra