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Jolene Thorman
Unable to create a new Trailhead Playground
I'm trying to create a new playground, but am unable to do so. When I try to select create new trailhead playground, nothing happens. The list doesn't even register that my curser is hovering over the options in the list. What am I doing wrong?
All Answers
Your problem occured today? (Sunday). Sometimes, when you use many orgs at the same time for the trailhead challenges, there are some problems of connexions(rare) or there is a server maintenance.
Log out, clear the cache of your internet browser, log in (you should have done that yet).
There is nothing in the known issues of Salesforce for your problem:
https://force.desk.com/customer/portal/articles/search?q=playground
https://force.desk.com/customer/portal/articles/search?q=Unable+to+create+a+new+Trailhead+Playground
If your problem remains, there is this support: https://force.desk.com/customer/portal/emails/new
(I never use it)
Best regards
Alain
Many people ask for this kind of problem around the playground and your solution could help other people.
Regards
Have y'all tried used a different browser to access Trailhead and the playground? I use Chrome consistantly, but even after clearing the cache and history and cookies and anything else I could think of, I ended up just opening Trailhead in a different browser (I used Microsoft Edge) and was able to access everything and create the new playground and set the new one as the default. I then went back to Chrome and continued my module with no issues. I suppose I could have continued with Edge, but I like Chrome. I actually still can't create a new playground while in Chrome, but I haven't needed to again so it hasn't been a big deal for me.
I have the same profil, the page is loading but nothing happens. I tried with several browser but it still doesn't work I don't know what to do
I am unable to build a Trailhead playground (I have tried in Chrome and Safari). In the Hands-on Challenge I keep getting two messages:
"Please hold while our robots build your Trailhead Playground. This may take a few minutes" and
"Our robots are still working..."
Like I say, I have tried two different browsers (on two machines) and I have cleared the cache on one of them but, no joy.
Any help or advice would be greatly appreciated
I am unable to build a Trailhead playground (I have tried in Chrome and Safari). In the Hands-on Challenge I keep getting two messages:
"Please hold while our robots build your Trailhead Playground. This may take a few minutes" and
"Our robots are still working..."
Like I say, I have tried two different browsers (on two machines) and I have cleared the cache on one of them but, no joy.
Any help or advice would be greatly appreciated
"Please hold while our robots build your Trailhead Playground. This may take a few minutes" and
"Our robots are still working..."
I've tried using Chrome on one computer and Chrome and IE11 on a brand new laptop; no joy.
I don't see any solution on the Salesforce community forums. Any suggestions or advice?
I have been waiting for the Trailhrad Playground to complete for the last 45 minutes. Is this normal. Are there steps I need to perform beforehand?
Thanks
Alex
I am not able to launch a trailhead playground? The hands on challenge link does not work on any page?
In the Create a Trailhead Playground module (https://trailhead.salesforce.com/modules/trailhead_playground_management/units/create-a-trailhead-playground) there are two animated graphics that are just that, animated graphics. Those are not intended to be used to create an initial or an additional Trailhead Playground.
Instead, go to another module that actually has a "Launch" button. From there you can get the interaction that the graphic depicts. Here is a graphic from a live "Launch" in my Trailhead.
Note that the Create a Trailhead Playground DOES NOT HAVE A LAUNCH BUTTON that is active, only a picture of a button in the two graphics. I am guessing that the reason for this is that the Challenge for the module is a quiz and does not require that your Trailhead Playground is launched.
Anybody have any ideas on what I should do?
It takes me to this screen. A few seconds after I click on "Create my Trailhead Playground" it reverts back to the Module Challenge and still does not contain the "Launch" button. I've been doing this since for a week now
I had the exact same problem. I found a partial workaround by creating a developer edition account and linking it. Then the launch button would appear.
I said partial because from the dropdown menu, the option to create a new trailhead playground doesn't work. It says that the robots are working to create it, but it never happens. I am trying to figure out how to create multiple orgs with the same DE. For now I have the one.
Rique
I found another workaround and will detail it here for the benefit of others who come across this post.
I login using my SF credentials. I deleted all of the social network links assigned to my account. I created a new account and created a few TP on this new account. I then merged the new account with the old one. In addition to the TP's created on the new account, I can now create TP's!
I am have been having this issue all day. I have tried all the potential solutions posted here including clearing my browsers everything, using multiple computers, browsers, accounts etc.
(I have not seen anywhere that the issue could be with timing or salesforce themselves.)
Has anyone come up with any other ideas?
Thanks in advaced.
Trailhead Playground creation failed, Please try again
This happens with Chrome, IE and Edge. I even tried turning off Norton Security temporarily but this does not help.
Hi Valdis,
Thanks for getting in touch with the Trailhead support team.
Sorry for this issue you are encountering.We tried with different accounts and multiple users and faced a similar error too. We have escalated the same to the development team and awaiting for the response.We will keep you posted soon once we get the response.
Once again apologies for the inconvenience!
Looking for more answers? Visit Trailhead Help
Happy trails,
Jyothsna Datla
Salesforce Trailhead
I created another account and still no luck! I was using Chrome, then I tried Safari still nothing.
Then I tried Firefox and it worked on both accounts. My guess is Saleforce doesn't like Chrome or there might be some glitches on playground creation.
My solution is go ahead and login with various browsers - Chrome, Safari, Edge, Opera etc. and try to create playground. Once it is created you can use your favorite browser for continued work.
In the meantime a quick and dirty workaround: find another uncompleted module with a 500 points challenge (this one for example: https://trailhead.salesforce.com/modules/api_basics/units/api_basics_rest) and create your playground there (or several so that you have some reserve for other superbadges) . Then get back to the superbadge and use the newly created playground... Btw, I noticed that when creating the playground, I had to pass via a page that asked for more information about myself, there, my phone was missing. Maybe, this is the root cause of the problem... Cheers
With Dreamforce coming next week, and all the challenges and stuff they have for people to do, I would hope that this would be escalated to the highest levels.
Also agree that it should be escalated... 8 days after my case creation, I still have no news...
Thanks!!
I tried on Chrome, Firefox & Edge, same behaviour. I also tried to create from another Module.
I even see a greyed line in "Manage my orgs" page with the new TP under construction, but it disappears after a while...
If someone has another idea?
I am also not register for a Developer Edition, with the form failing with an internal error validation and by receiving the following email:
"We were unable to complete your request at this time because Salesforce is currently upgrading the template used to sign up your organization. Please try again soon."
I am not sure if the two issues are related at this point, looking forward to see an answer on this issue as well.
Doing all of this should work, since I think the root cause could be any of the three major issues: Company missing, bad cookies/too many sandboxes, and trying to create a playground from a superbadge.
I would recommend logging out of all salesforce windows once you've set the company/institution and logging back in, just to be 100% safe.
My steps:
1) Filled out my profile with company/institution and to be safe, typed something for all the other fields (literally, "something").
2) Opened MS Edge (Chrome is my regular browser)
3) Opened this non-superbadge page https://trailhead.salesforce.com/projects/build-reusable-lightning-components/steps/create-an-indicator-badge-apex-service
4) clicked "Create a Trailhead Playground"
5) got a popup (this was new) asking for some additional profile info and clicked save
6) while waiting, posted an idea asking for more status info when creating playgrounds: https://success.salesforce.com/ideaView?id=0873A000000CVqHQAW
After all of this I finally made it to "Our robots are still working" and after about 7 minutes I got my playground.
I made 2 to be safe! Now back to the superbadge. Thanks to all of you who figured out these workarounds!
https://developer.salesforce.com/promotions/orgs/einsteinleadscoring
but after fill in my information and submitting the form, a pop up appears with the following error:
"Sign up failed due to internal error. Please contact your system administrator".
I already tried most of the suggestions in this post including change browsers, laptops, clean cache and so on but no luck. Also raised a case more than a week ago to support but no answer from them. Any other ideas ?
Thanks
Trailhead Community Group Page:
https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000009Nek
The limit for having playground is 10 so its better to disconnect few obsolete playgrounds.
It worked for me.