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Tanu How to set sender email address while triggering alerts using workflow rule.
Hi All,
I have created an alert which triggers whenever an opportunity got created. Recipient receives this alert from opportunity owner. However, alert should be sent from a particular email id. eg. tpg.communication@domain.com.
how can i achieve this ? your sugesstions are really welcome.
Thank You
Regards
Tanu
I have created an alert which triggers whenever an opportunity got created. Recipient receives this alert from opportunity owner. However, alert should be sent from a particular email id. eg. tpg.communication@domain.com.
how can i achieve this ? your sugesstions are really welcome.
Thank You
Regards
Tanu
You would need to create organization wide email address. Just search for "Organization-Wide Addresses" in Quick Find and update the email id you wish to send emails from. Choose which all profiles or all, can use the email id.
Once you do that, a verification email will be sent to the email id which you have updated here. After verification, you will be able to use that id as sender id in the email alert in your workflow.
Thanks.
Thanks for your timely response.
As you suggested, I have added an email id for system admin profile in organisation wide address, and verified. In email alert, i have added that id in from email address. now whenever my workflow rule runs and email triggers, sender id is not the one which i updated. Please let me know if i am doing any mistake?
Thnaks.
It should work. Can you post a screen shot of your email alert page ?
Thanks.
Email alert
I dont see any error. You should get emails from gera.shilpi@gmail.com.
I can not see anyother reason, why the sender id in your email alert is being overidden.