Apex Code Development You need to sign in to do that
Don't have an account?
StephenCrane A Way To See Users Looking At A Case
We've recently moved to Salesforce Service Cloud (lightning) from Zendesk, and one of the useful things in ZenDesk is you can see if someone else is viewing a ticket (attached screenshot). I don't see anything like that in Salesforce, is there something that can be built that shows users viewing a case?
This is an interesting requirement. I'll be listenting to this thread, and curious to hear how this is possible.