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StephenCraneStephenCrane 

A Way To See Users Looking At A Case

We've recently moved to Salesforce Service Cloud (lightning) from Zendesk, and one of the useful things in ZenDesk is you can see if someone else is viewing a ticket (attached screenshot). I don't see anything like that in Salesforce, is there something that can be built that shows users viewing a case?

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Ido Greenbaum 10Ido Greenbaum 10
Hi Stephen, 
This is an interesting requirement. I'll be listenting to this thread, and curious to hear how this is possible.