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Srinivas VK Live agent is missed to create cases intermittently
Hello,
Service cloud Live agent is missed to create cases intermittently. I see that for live chat transcripts there is case number attached. As per the expectation its supposed to create the case for each transcript. How to identify the issue of missing case details for the chat transcript.
Service cloud Live agent is missed to create cases intermittently. I see that for live chat transcripts there is case number attached. As per the expectation its supposed to create the case for each transcript. How to identify the issue of missing case details for the chat transcript.