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SFDC 1904SFDC 1904 

What all oob functionalities can be used with service cloud or case ticketing system?

SFDC 1904SFDC 1904

 Out of the box functionality : 
Out of the box (or vanilla) functionality means the product capabilities that are available in a package/Software. E.g. Salesforce provides a lot of features that are available for the users to use directly without making any changes. This, of course varies by the edition of Salesforce.  E.g. there are features like Standard Reports, Standard dashboards, page layouts, standard objects and fields, administrative features etc. which can be directly used without any modification.

Can anyone please give me examples of some OOB functionalities used with service cloud?