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Mitch GoldsteinMitch Goldstein 

image in email signature not displaying

I've uploaded an image file through SF File Upload process, used the Copy Link option and inserted into my email signature, however it is not showing in my emails.  I have not problem going directly to the link and viewing the same image file in my browser session.  I've also been able to upload the same image file to an external server and the image displays properly in the email signature.  Here's the html code for displaying the image:

<img src="https://ciopartners.my.salesforce.com/sfc/p/6A000000tGyz/a/6A000000fy0h/NhVH4puAGXo7K1rOhbbWJ4w1jaNOQ1ds6wf5hFFULxg" alt="Company Logo" />

Here you can see that the image is not found by SF when creating the email:

User-added image

TIA,
Mitch
Best Answer chosen by Mitch Goldstein
PawanKumarPawanKumar
Hi Mitch,
I think you image is not available externally, may be that's why you are this error. Please try out below link.

https://help.salesforce.com/articleView?id=000086448&type=1 

Regards,
Pawan Kumar

PS: Please let me know if it helps you.

All Answers

PawanKumarPawanKumar
Hi Mitch,
I think you image is not available externally, may be that's why you are this error. Please try out below link.

https://help.salesforce.com/articleView?id=000086448&type=1 

Regards,
Pawan Kumar

PS: Please let me know if it helps you.
This was selected as the best answer
PawanKumarPawanKumar
Additionally, you can refer below video as well.

https://www.youtube.com/watch?v=Uj-3EExJEa8

Regards,
Pawan Kumar
 
Mitch GoldsteinMitch Goldstein
I'm using lightening and I can only see "Files" in the menu, not documents.  When I go to files and look at File Details I don't see any option for making externally available.
Lesley QuinteroLesley Quintero
Did this get resolved?  I too am in Lightning, I thought by creating a public link that would make it available, but no go.
Lesley QuinteroLesley Quintero
I got mine to work.  I was missing a very important step.  These are the directions from Salesforce Help (https://help.salesforce.com/articleView?id=000329178&type=1&mode=1), and I missed the section in BOLD.  Makes all the difference.

In Lightning Experience
Upload an image into Files tab
Go to the Files tab, or the App Launcher icon to view all apps and choose Files from there.
Click on the Upload Files button and navigate to where the image is located on your computer.
 
Get the URL of the uploaded image
In the Files tab, click on the newly uploaded image.
Click on Public Link button, then click on the Copy Link button. Note: For newly uploaded file, click on the Create Link button to generate public link. Then copy the public link. 
Paste the copied link on a new browser tab or window.
From the new browser tab or window, right-click on the image preview and click on Copy image address. Use the link to add the image to your email signature (continue with the steps below).

Add the image to your email signature
Click on your avatar at the upper-right portion of the screen.
Click on Settings.
In the Quick Find search box on the left-side of the screen, enter My Email Settings.
Click on My Email Settings.
In the Email Signature field, enter <img src = "link here"/>.
Click on Save.
Kristy AlajokiKristy Alajoki
Lesley, that fixed it for me!
Vishnu VS 1Vishnu VS 1
Thanks Lesley, It worked like a charm.