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mukesh gupta
Case Standard Field update
Hi Expert
I have case , when i change the case status to CLOSE then ,
Date/Time Closed filed does not showing any cloase date of case. How to achive this.
Thanks
Mukesh
I have case , when i change the case status to CLOSE then ,
Date/Time Closed filed does not showing any cloase date of case. How to achive this.
Thanks
Mukesh
May I suggest you please refer the below link for reference.
- https://help.salesforce.com/articleView?id=Can-the-Closed-Date-on-a-Closed-Case-be-Changed&language=en_US&type=1
- https://success.salesforce.com/answers?id=90630000000gocjAAA
Hope it will be helpful.Thanks
Rahul Kumar
As per native functionality of the closeddate standard field on case gets populated with current date on closing. I believe somewhere else (workflow, process builder, flow or code) its getting emptied again. There should be field history enabled for this closeddate field. check the field history related list so that you may get more information.
Thanks!
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