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Case Status Changed Accidentally
Hi Expert,
I have a 50000 of case and few case Status was "Closed". but acidentily it's Satus change to "New" and date of case close not change. I know the usermodifybyId for all updated cases. but how to change status to 'Closesd' again that was change 'New'. if i changed Status 'New' to 'Closed' then Date of case cloesd will change , here i need to maintain date of case closed as alerady set. i don't want to change date of case close
Pleaes suggest.
Many Thanks
Mukesh
I have a 50000 of case and few case Status was "Closed". but acidentily it's Satus change to "New" and date of case close not change. I know the usermodifybyId for all updated cases. but how to change status to 'Closesd' again that was change 'New'. if i changed Status 'New' to 'Closed' then Date of case cloesd will change , here i need to maintain date of case closed as alerady set. i don't want to change date of case close
Pleaes suggest.
Many Thanks
Mukesh
In my org, when I change Case Status from "Closed" to "New", the ClosedDate is cleared. Are you sure you still have the original ClosedDate?
The ClosedDate field is not writeable in Apex code. I think you will have to open a ticket with Salesforce support. They might be able to change the status without triggering the automatic ClosedDate update.
Thanks for response,
I have checked date/time close is standard field and only redable. But when status change closed to new this field remain the case closed date.
How to trace this field value and how they maintain after status set to new, any alternate for trace this
Thanks
Mukesh