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Send an e-mail alert after calculated non-working hours
Hello,
When the priority in a task is changed I calculate dynamically the calendar hours.
The calculated calendar hours are set and updated in a custom field called "timeframe".
After the value in the "timeframe" field is changed I want to send an e-mail alert based on the number of hours set in the "timeframe" field.
Example: If task priority is set to "High", the calendar hours in the "timeframe" filed will be 23 hours.
I want to know how to send an e-mail alert after 23 hours?
Could you please advise how to do that in Salesforce?
When the priority in a task is changed I calculate dynamically the calendar hours.
The calculated calendar hours are set and updated in a custom field called "timeframe".
After the value in the "timeframe" field is changed I want to send an e-mail alert based on the number of hours set in the "timeframe" field.
Example: If task priority is set to "High", the calendar hours in the "timeframe" filed will be 23 hours.
I want to know how to send an e-mail alert after 23 hours?
Could you please advise how to do that in Salesforce?
All Answers
Have you tried time based workflow?
https://www.shellblack.com/administration/time-dependent/
Regards,
Pawan Kumar
PS:Please let me know if it helps you.