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ryepes15 Email to case create new case when case is closed
I enabled email to case in my org. When a response comes in and the case is closed a new case will be created., that is working as expected using the process builder. However when the new case is created the email is not attaching to the new case . I would like the email to attach as an activity or email to the new case. Any ideas on how i can do this?
You can try out the below solution :
Create a task whenever a case is created via email
You can create a field called Attachement Id and in that you can give the hyperlink of the attachmnet which can be clicked by user to access the attachment. (Attachment Id should be a custom field created in Activities)
The above two approach can be achieved by having an Email Services class written in your org.
I have the same problem now.. can you tell me the solution for your problem?
Email should get attatched to new case. How to achive this?