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Brittinie Harper 9
Live Chat button not going live in communities
Seeking some assistance. I have moved forward with a button within my communities for live agent. The chat button is from the unmanaged package "Live Chat Button". All the configuration has been completed and it works as expected with the routing. However, the button is not going live unless the page is refreshed... I am unsure on why I need to refresh this page for it to go live. If anyone has any ideas on this please let me know! It is appreciated and thank you in advance.
To Add Live Agent Chat Button in Communities.May I suggest you please refer the below link for reference.
- https://help.salesforce.com/articleView?id=000247349&type=1
- https://help.salesforce.com/articleView?id=000214820&type=1
Hope it will be helpful.Please mark it as best answer if the information is informative.so that question is removed from an unanswered question and appear as a proper solution.
Thanks
Rahul Kumar
I have already referred to those above links. The issue is still persisting. However, what I am seeing now is an error within our builder that is stating the following:
Error:
Try refreshing the page. If that doesn't do the trick, give your Salesforce administrator the following error ID, and describe what you were trying to accomplish.
Error ID: 1069963840
This page has an error. You might just need to refresh it. Action failed: c:LiveAgentChatButton$controller$init [liveagent is not defined] Callback failed: aura://ComponentController/ACTION$getComponent Failing descriptor: {c:LiveAgentChatButton$controller$init}
I found the location of this error as a component in the unmanaged "Live Agent Chat Button". (LiveAgentChatButtonController). I believe that within this code it is causing the error. However, I am unsure if this will assist with my button going "Live". Right now, a workaround of refreshing the page has been working for testing. However, we do not want to tell our external users to refresh a page to get live chat assistance. Let me know if this helps.
We are facing the same issue. Were you able to resolve the same?