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Rakshana Cube84 Customer reponds to the mail from salesforce
Hi
I need a solution for this.
When Customer reply to the email which was sent from Salesforce by Workflow/Process builder, The case owner should get notified the particular case itself.
I need a solution for this.
When Customer reply to the email which was sent from Salesforce by Workflow/Process builder, The case owner should get notified the particular case itself.
Configure email services for your organization.
https://developer.salesforce.com/page/An_Introduction_To_Email_Services_on_Force.com
http://sfdcsrini.blogspot.com/2014/11/inbound-email-service-in-salesforce.html
Implement inbound email service to handle incoming emails.
http://blog.jeffdouglas.com/2010/03/12/writing-an-inbound-email-service-for-salesforce-com/
http://www.jitendrazaa.com/blog/salesforce/email-services-in-salesforce-with-simple-example/
https://help.salesforce.com/articleView?id=code_inbound_email.htm&type=0
Let us know if it helps.
mark it as best answer if it helps.
Thanks.