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Riley McCaskillRiley McCaskill 

Automated Email Alert to Account Owner when Account is Re-Assigned

Hi All,

I was hoping to create an automated email alert to any owner of a lead or account letting them know that the account has been re-assigned. I'm pretty stumped - does anyone have any advice or solutions?



You need to create another field to store the old owner then create a workflow or process builder to populate this field with previous owner on owner change and then send the notification to the previous owner using this field.