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CM-Team CM-Team
Syntax issue :
We just wanted to know whether the syntax to fetch the queue owner 'Owner:Queue.QueueName='Duplicate Leads'' (in formula field)still works fine in salesforce becuase it seems like this is not working in our functionality.
IF(Owner:Queue.QueueName = 'Platinum Support', TRUE, FALSE)
Please accept my solution as Best Answer if my reply is helpful.