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Erin Rico-Allen 2 How to add a time-based update to a Flow
I have created a visual flow that triggers when a new button "Resolve Case" is clicked. This then takes the user to another screen where only Resolve Case statuses can be selected. Once selected, the case is updated. My new question is, if a Case is in a Resolve status for more than 4 hrs, it needs to be updated to Closed so what is the best way to do this? Should I add to this flow and if so what would it look like?
Thanks!
Erin