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Z man0Z man0 

Will a process builder update a record after the assignment rule ?

Current Scenario: 

I have an active assignment rule that assigns cases to queues when it is created using "Email to Case". I am trying to build a process using process builder that needs to update the the follownig fields in the case record:
  • Picklist field
  • Owner ID
  • Record Type ID
Problem: Even though the record meets the criteria node, it is not updating the record;

Is there somethings that I need to consider? 




 
Best Answer chosen by Z man0
Z man0Z man0
It looks like once I use the 18 Digit IDs on the Criteria Note, the process builder is executing fine :)