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Get Started with Live Agent - No option to create case from Chat

Attempting this badge, I am clicking the paperclip to create a new Case and there is no option for Case.  Just Maintenance Request, Lead, Account, and Contact.  I refollowed all previous steps and can't see anyplace where we have to associate Case to this.  Can anyone help?
SandhyaSandhya (Salesforce Developers) 

I would suggest you do all the eight steps given in the trailhead module before trying for the challenge I did the same way, and it worked.

Let me know if you need further help.

Thanks and Regards