You need to sign in to do that
Don't have an account?
bobnunny1
Get Started with Live Agent - No option to create case from Chat
Attempting this badge, I am clicking the paperclip to create a new Case and there is no option for Case. Just Maintenance Request, Lead, Account, and Contact. I refollowed all previous steps and can't see anyplace where we have to associate Case to this. Can anyone help?
I would suggest you do all the eight steps given in the trailhead module before trying for the challenge I did the same way, and it worked.
Let me know if you need further help.
Thanks and Regards
Sandhya