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Lindsay Schinasi 3 record type changes when I click 'save'
I have several contact record types. When I create a new contact, I select the record type and fill out the information. When I save the contact, the record type automatically changes to "volunteer" (one of the record types available). I was not around when salesfore was being set up for my organization and am new to the platform, but I have gone through the workflows and cannot seem to find anything that is triggering the change. Hoping that someone could help point me to where in the debug logs I should look for the change or what I could do to fix the problem. Thanks!
Please check whether there is any trigger defined for the same.
Follow this to find contact triggers.
Set Up -> Customize -> Contact - > Triggers
Hope this will help you,
Manu K M
Could you tell me what to look for in a debug log that will tell me which workflow rules met the criteria and fired their associated actions?