+ Start a Discussion
Prabhat Singh 56Prabhat Singh 56 

Live Agent.

Hello Team,

1.) We would like to pull the Transcript through the API. Is this posible? then please tell How would we do it?

2.) If yes then lease tell How would we do it?

3.) We have a normal Live Agent setup, no custom code. However, we want to create an Apex class to call an API to pull the raw transcript once the LiveChatTranscript record has been saved in the database.
Does that make sense?

4.) The LiveChatTranscript record has a field called "Body" that is a rich text field. We do not want the rich text version of this field, we want to pull  it from the API directly.

Please help me to solve this.