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You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. <br/><br/>Click <a href="/ui/setup/Setup?setupid=Case">here</a> to view your case assignment / escalation rules.
Hi
I am trying to deactivate the users but the user is not part of escalationa and assaignment rules but still getting the below error. Please help me to deactivate the user.
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. <br/><br/>Click <a href="/ui/setup/Setup?setupid=Case">here</a> to view your case assignment / escalation rules.
Thanks,
I am trying to deactivate the users but the user is not part of escalationa and assaignment rules but still getting the below error. Please help me to deactivate the user.
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. <br/><br/>Click <a href="/ui/setup/Setup?setupid=Case">here</a> to view your case assignment / escalation rules.
Thanks,
Usually, for the above issue, you have to remove the user in your Assignment rule and Escalation rule. Then change the ownership of the particular user records.But as you are saying that no users are part of escalation rules and assignment rules may I suggest you please follow the below steps which should probably resolve the issue.
1. Click on Customize
2. Click on Cases
3. Click on Escalation Rules name "Standard Escalation Rule"
4. Click on Edit on the first rule entries
5. Change the name on Notify"Test User" and put some other user on notify owner lookup.
6. Click on Save
Best Regards,
Nagendra.
Please help
Thanks
Thank you
In Lightning:
1. Go to Setup and search for Support.
2. Click "Support Settings" - (Feature Settings->Service->Support Settings)
3. At the top of the list you will see the Default Case Owner and Automated Case User, click edit and update both of those
4. Click Save
5. Retry your deactivation
Thanks
This can be casued by various reasons depending on where the user is being used. If above solutions did not work for you, then please try this.
1. Go to Setting and search Escalation Rules.
2. Select Escalation Rules and Delete it.
3. Try to deactivate the user again.
That's what worked for me.