function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
NashaNasha 

How do I disassociate an email address from Salesforce?

We don't use Email Services, and I can't figure out how to disassociate one of our support emails from Salesforce.  I tried to delete the email set up under Email-to-Case, but whenever I send a test email, it looks for the Salesforce routing email address.  Please help.  Thanks.  
SandhyaSandhya (Salesforce Developers) 
Hi,

Try to delete an existing routing address under Click Setup ➤ Customize ➤ Cases ➤ Email-to-Case
 
Thanks and Regards
Sandhya