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ishesh somani 6 Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent. How can a system administrator give the sales operation team read/write access on escalated cases
Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.
How can a system administrator give the sales operation team read/write access to all escalated cases?
a. Create a case escalation rule.
b. Create a case assignment rule.
c. Create a criteria-based sharing rule.
d. Create an ownership-based sharing rule.
What can an administrator configure for users on the search results? (3 answers)
a. Filters by which users can narrow down results
b. Objects included in the search
c. Fields being searched on for each object.
d. Number of records displayed for each object.
e. Columns displayed for each object.
How can a system administrator give the sales operation team read/write access to all escalated cases?
a. Create a case escalation rule.
b. Create a case assignment rule.
c. Create a criteria-based sharing rule.
d. Create an ownership-based sharing rule.
What can an administrator configure for users on the search results? (3 answers)
a. Filters by which users can narrow down results
b. Objects included in the search
c. Fields being searched on for each object.
d. Number of records displayed for each object.
e. Columns displayed for each object.
- When Case is escalated, the status of case becomes escalated..it is a criteria. so answer is criteria-based sharing rule.
- a)Fields being searched on for each object.b)Number of records displayed for each object.c)columns displayed for each object.
Please mark this as solved if it's resolved.Best Regards,
Nagendra.
for 2nd
I tried this on my salesforce account by finding search settings in search box
I could'nt find columns and fields
May I request you to please be more specific with your question so that I can help you out accordingly.
Regards
Nagendra.
Through my understanding
I Can find
a. Filters by which users can narrow down results
b. Objects included in the search
d. Number of records displayed for each object.
and something related to colummns