You need to sign in to do that
Don't have an account?
Vijay Nagarathinam
Live agent issue
Hi,
I am using a live agent and display the below fields. If the person clicks the chat now button, I want to create a new lead with the given details. If the person using the same email to chat again in this case we need to update the details.
Please let me know how to achieve this.
Thanks,
Vijay
I am using a live agent and display the below fields. If the person clicks the chat now button, I want to create a new lead with the given details. If the person using the same email to chat again in this case we need to update the details.
Please let me know how to achieve this.
Thanks,
Vijay
Use below code for pre-chat page and make the modification as per your requirement.
Also, visit the below link.
http://salesforce.stackexchange.com/questions/121055/create-lead-if-contact-does-not-exist-live-agent
Hope this helps.
Thanks