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Shridhar H AShridhar H A 

whats the difference between email to case and web to case..?

Best Answer chosen by Shridhar H A
EldonEldon
Hi Shridhar,


Email-to-Case
Automatically turn emails from your customers into cases in Salesforce to track and resolve customer cases quickly.

To get started with Email to Case : https://help.salesforce.com/articleView?id=How-do-I-get-started-with-Email-to-Case&language=en_US&type=1

Web To Case
Gather customer support requests directly from your company’s website and automatically generate up to 5,000 new cases a day with Web-to-Case. This can help your organization respond to customers faster, improving your support team’s productivity

https://help.salesforce.com/servlet/servlet.FileDownload?file=015300000036A6eAAE
To set up web to case : https://help.salesforce.com/articleView?id=setting_up_web-to-case.htm&language=en&type=0

Regards

All Answers

Ramssf70Ramssf70
Hi Shridhar,

Refer these links  i hope it may help you
http://www.infallibletechie.com/2013/06/difference-between-email-to-case-and-on.html
http://www.infallibletechie.com/2012/12/web-to-case-in-salesforce.html

Regards
Ramakrishna
 
EldonEldon
Hi Shridhar,


Email-to-Case
Automatically turn emails from your customers into cases in Salesforce to track and resolve customer cases quickly.

To get started with Email to Case : https://help.salesforce.com/articleView?id=How-do-I-get-started-with-Email-to-Case&language=en_US&type=1

Web To Case
Gather customer support requests directly from your company’s website and automatically generate up to 5,000 new cases a day with Web-to-Case. This can help your organization respond to customers faster, improving your support team’s productivity

https://help.salesforce.com/servlet/servlet.FileDownload?file=015300000036A6eAAE
To set up web to case : https://help.salesforce.com/articleView?id=setting_up_web-to-case.htm&language=en&type=0

Regards
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