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mohan.smmohan.sm 

Case Owner Assignment

Hi All,

When email to case is received. When the user reply the customer mail his user id should be set as case owner. How can we do this?


Thanks!!
pkpnairpkpnair
Try this:
Create a workflow rule on the Email Message object.  Check the Case record type for the email message and assign the current user  when the Email Messge: Status is replied.
pkpnairpkpnair
Have you sorted this out?