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Renu Bh Invalid From Email Address Error while setting up Lead Auto Response
Hi All,
I am facing issue while setting up Lead Auto Response rule. The description given in Salesforce is
" The sender email address must be either one of your verified organization-wide email addresses or the email address in your Salesforce user profile."
I am using a active user email address in the FROM to send the auto response. However, I am getting error
"Error: xxxxx@companyname.com is an invalid From email address"
This user has send email permission to lead. I am clueless as to why this user can not be added to Auto Response Sender.
Please help as I need to set up this rule on a urgent basis.
Thank you in advance
Renu
I am facing issue while setting up Lead Auto Response rule. The description given in Salesforce is
" The sender email address must be either one of your verified organization-wide email addresses or the email address in your Salesforce user profile."
I am using a active user email address in the FROM to send the auto response. However, I am getting error
"Error: xxxxx@companyname.com is an invalid From email address"
This user has send email permission to lead. I am clueless as to why this user can not be added to Auto Response Sender.
Please help as I need to set up this rule on a urgent basis.
Thank you in advance
Renu
It could be the sharing rules on the email template folder. It could be shared with certain groups or roles and those are the ones that do not get the error.
To check the email folder security go to (Setup > Email > My Templates > Navigate to the Folder the emails are in > Edit)
Note: It must also be different from your Email-to-Case routing addresses.
Please let us know if this helps.
Regards,
Nagendra.