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Amit Singh 1Amit Singh 1 

Milestone is not Showing Correct Time in Milestone Tracker

Hello Expert,

I am facing an issue milestone tracker. I have created an Entitlement Process and Milestone and then added to the case the Issue is that it showing me wrong time in Milestone Tracker, for example, I have added 9 hours as the milestone and it shows me 15 hours in milestone tracker but it shows the correct time in the related list of the case. I investigated a lot and did not get any idea. Please help.
 
Thanks!
Amit
Best Answer chosen by Amit Singh 1
Amit Singh 1Amit Singh 1
Got it,

I need to disable "Show the time remaining in actual hours, not business hours" check box by going to

Setup -> Entitlement Serting then disabled "Show the time remaining in actual hours, not business hours" check box and it is working fine.