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Amit Singh 1Amit Singh 1 

Urgent : MileStone Time Has Stopped

Hello All,

I need an urgent help as my miletone timer has stopped and it is showing me the same time even if I refresh the page after 5 minutes. I have tested the same into my Developer Org and it is working fine. I also checked for the stopped button and it is set to false. Also, I am damn sure that no oine has changed the setting into Sandbox Instance.

Please help me:)
Thanks!
Amit Singh
Best Answer chosen by Amit Singh 1
pranoti patilpranoti patil

Hi Amit,

If the business hour for that day is over then the milestone timer is stopped regardless of stopped button value. The timer will resumed in next day business hour.

Please check the business hour used in either on case record or milestone or in the entitlement process.

Kindly mark it is as an answer if this resolves your query.

 

All Answers

pranoti patilpranoti patil

Hi Amit,

If the business hour for that day is over then the milestone timer is stopped regardless of stopped button value. The timer will resumed in next day business hour.

Please check the business hour used in either on case record or milestone or in the entitlement process.

Kindly mark it is as an answer if this resolves your query.

 

This was selected as the best answer
Amit Singh 1Amit Singh 1
+1Kudos to pranotl.

Thanks!
Amit Singh