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Gopikrishnan Nedumparambumana
Chatter question show article suggestions from other communities.
Hi,
We have two communites dedicated for two seperate purpose and lots of knowledge articles in each of them.
When I type something like "What is adaptive" on our community 1, and see recommended articles. It is showing suggetions from other communities what we have. And each articles are assigned on seperate type and category. And we have limited each category to display based on category assigned to it. Still content search on default Salesforce chatter shows content from other. Any idea how to resolve it.
We have two communites dedicated for two seperate purpose and lots of knowledge articles in each of them.
When I type something like "What is adaptive" on our community 1, and see recommended articles. It is showing suggetions from other communities what we have. And each articles are assigned on seperate type and category. And we have limited each category to display based on category assigned to it. Still content search on default Salesforce chatter shows content from other. Any idea how to resolve it.
We have 2 separate communities with Chatter Answers enabled. Under Chatter we have enabled Questions (New Feature) so when searching for a questions, similar articles are getting showcased which below to second community. Both the Communities use same Article Type but different data categories for each community.
Data Category visibility has been configured properly for both communities so that Articles show up categorized. What I see here is that Salesforce doesn't consider data catagories for similar articles when searching on Chatter Questions on community.
I have verified all the permissions / profiles and they all seemed correct. Any help or pointers as this is a major issue.
Thanks
Siddharth
If I'm understanding you correctly, you're not using Salesforce Knowledge, correct? Also, please note that Chatter Answers will no longer be supported as of Winter '18: https://help.salesforce.com/articleView?id=Chatter-Answers-to-Retire-in-Winter-18&type=1.
As far as I know you can't use Chatter Answers and Questions at the same time... my best guess is that you need to fully migrate to Chatter Questions: https://help.salesforce.com/articleView?id=collab_chatter_questions_overview.htm&type=0&language=en_US&release=206.12
I found this on migrating from Chatter Answers to Chatter Questions, but I would confirm with your AE or Salesforce Support that this is the best course of action before proceeding: https://help.salesforce.com/servlet/servlet.FileDownload?file=0150M000003OcXTQA0
Good luck!
Missy