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Swamy P
Unable to Approve/Reject a record via Email Response for the Visualforce Email Template
Hello Everyone,
I have created visualforce email template and tagged to approval process which will get trigger to Approver when some one request for approval.
When Approver tries to approve/reject through the email he/she received, approval response is not changing accordingly in salesforce.
Can some one please suggest what might be the problem here. Is the problem with visualforce template or any ?
Thanks in advance!!!
I have created visualforce email template and tagged to approval process which will get trigger to Approver when some one request for approval.
When Approver tries to approve/reject through the email he/she received, approval response is not changing accordingly in salesforce.
Can some one please suggest what might be the problem here. Is the problem with visualforce template or any ?
Thanks in advance!!!
Kinldy follow below points is may helps to resolved this issue.
0. Enable Email Approval Response checkbox in Workflow & Approvals settings
If you navigate to Setup > Workflow & Approvals > Process Automation Settings
There is a checkbox for
Enabling email approval response lets users reply to email approval requests by typing APPROVE or REJECT in the first line and adding comments in the second line.
You might want to double-check whether this checkbox is checked.
if its nor working try follow below steps using custome component:
https://developer.salesforce.com/forums/?id=906F00000008oiKIAQ
https://help.salesforce.com/articleView?id=000194297&type=1
Hope this will help you. Mark it solved if its works for you.
Thanks
karthik
KInldy go through below likes for Email templete design with proper merge fields for Approve and refject.
http://www.mstsolutions.com/blog/content/email-approval-response
https://help.salesforce.com/articleView?id=000194297&type=1
Hope this will help
Thanks
karthik
Apart from, Enable Email Approval Response: Enabled,API Enabled permission, we need to create an Email Service and assign Email Service address to replyTo attribute under <messaging:emailTemplate> tag in a Visualforce Email Template. Can you guys please check and confirm if that works for you? Also, please mark this as the Best answer to resolve this question.
Regards,
Khushboo Vaidya